• Meet personal banking sales targets both in number of accounts, Deposits and Personal Loans through recruiting new customers and cross selling to existing customers.
  • Generate target audience lists and sales call plans; implement and make call reports as well as customer visits
  • Identify business opportunities around salary processing schemes, signing MOUs for personal loans & High net worth individuals.
  • Relationship management of existing personal banking customers.
  • Grow Personal Accounts, personal loan book and income
  • Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty
  • Ensures that all new businesses are in line with AML/ KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures, and central bank requirements.
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
  • Under Asset products, will be responsible for growing and managing Check off loans, Salary Loan, Salary Advance and Digital Products & Services, as well as retaining customer base on Salary Accounts, Savings Accounts and Junior Accounts.


  • Bachelor’s degree in Commerce/Business related field.
  • 4-5 years banking experience 3 of which should be in credit Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
  • Able to apply financial knowledge and skills to achieve business goals
  • Able to identify and minimize potential and inherent risks in banking
  • Communicates effectively and can explain complex Business issues
  • Track record of motivating, managing, and developing individuals and teams to achieve results