• Coordinate all recovery activities and ensure prompt recovery.
  • Instruct and Follow up with External Service providers i.e. Debt collectors, auctioneers etc. and participate in bank auctions to ensure customers get maximum value.
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures

Main activities

  • Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
  • Provide leadership in performance management, employee development, talent management, and building a work environment that drives high performance and employee satisfaction
  • To perform any other duty as assigned in line with the organization’s goals and objectives.
  • Observe the fundamentals to a smooth running of collection operations while observing to reduce operational losses and ensuring timely closure of audit and compliance issues, cost control, and compliance with internal and legal requirements
  • Customer due diligence and account monitoring through timely issuance of demand letters and recommending problematic accounts for escalation
  • Provide feedback concerning customer payment behaviors for an improved credit approval process. This is by regularly updating the incident report to facilitate the resolution of customer issues and ensure customer satisfaction.
  • Ensure the department achieves a satisfactorily rating in all audits by coordinating the monthly snap checks
  • Implement Credit Administration policies. I.e. exercise the enforcement process of recovering debts through constant calling, sending SMS and letters, instructing RPO’s where necessary, and ensuring that no losses are incurred in terms of debt recovery.
  • Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high-risk accounts


  • Minimum 3 years’ experience in collections or in debt recovery
  • University Degree
  • Relevant professional qualifications

Competence Requirements

  • Customer Focus
  • Adaptability/Flexibility
  • Accountability
  • Teamwork
  • Excellent communication