Ensure supervision of the branch service delivery when the Branch Manager is away
Ensure customer Queries, Requests, or Complaints are handled within the defined Service Level Agreements (SLAs)and Turn Around Time
Training of tellers and sales staff on products, services, policies, procedures, branch security, health, and safety
Queue management to ensure customers are well taken care of and address any concerns in the branch
Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening, and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision-making process towards the bank and therefore meeting the Banks longer-term strategic goals
Contributes to the efficient operation of the branch through the accurate and timely processing of all transactions and account maintenance, including customer instructions, account information requests, account instruments, etc.
Maintains a complete understanding of all products and services offered via KB distribution channels, with knowledge sufficient to discuss product attributes fully and confidently
Develops and maintains relationships with new and existing clients to capitalize on opportunities to cross-sell KB products and services to existing and potential clients
Ensure cash differences are minimized and reported promptly per the policies and procedures.
Dormant account activation
Appraisal of credit loan applications
Facilitates teller cash movement to and from the vault as per SLA
Manage and maintain cash limits both at Central Cash and Branches and ensure prompt expatriation of excesses
Ensure that foreign cash held is within the set limit
Hold in joint custody keys to vault cash compartments and enforces dual control procedures at all time
Ensure cash differences are minimized and reported promptly as per the laid-down policies and procedures
Oversees teller duties and assists line with customer transactions during peak periods
Balances and troubleshoots ATM/debit card concerns
Bachelor’s degree in Commerce/Business related field.
Have a minimum of 5 years working in operations in a busy Bank
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
Able to apply financial knowledge and skills to achieve business goals
Able to identify and minimize potential and inherent risks in the banking
Communicates effectively and can explain complex Business issues
Track record of motivating, managing, and developing individuals and teams to achieve results
Proficient in the use of Banking and office management systems
Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.
Kingdom Bank Towers, Argwings Kodhek Road, Kilimani.