Channels Support Officer

Responsibilities

• Perform Technical support for existing Mobile Banking, Card System and remittance solutions,
• Ensure that card systems and electronic banking systems operations and process are executed as required,
• Manage resolution of systems related problems to the card systems and electronic banking systems,
• Manage system implementation/upgrades of the card systems and electronic banking systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration.
• Ensure that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Ensure that card systems and electronic banking systems are protected and properly secured
• Proper change management systems,
• Electronic banking channels monitoring and support to provide high availability 24/7-hour basis,
• Ensure business continuity through timely backups of the systems,
• Deliver quality service to both internal and external customers and always provide high system availability of e – channels systems.
• Keep track of systems and user related issues and attend to them promptly.
• Perform system upgrades and apply system patches promptly received from system vendors.
• Adhere to change control procedures in implementing system change,
• Assist audit in fraud investigation and implementing corrective measures,
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users’ administration,